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Live Satellite Broadcast Information
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"The Third Element: Student Services for Distance and
Distributed Learning"
Thursday, April 15, 3:00-4:30 PM
Room 4210P Hornbake Library or Channel 10 of Campus Cable
The
California State University's Commission on the
Extended university is pleased to announce its sixth annual distance learning teleconference: "The Third Element: Student Services for Distance and Distributed Learning."
Most institutions involved in distance and distributed
education are concerned about two key elements: academic
issues (curriculum and faculty) and technology. While it is essential to get these pieces right, the third element, student services and support, is often the most crucial to success or failure in technology-based education. Students who can't register easily, get materials late, or simply get lost in the system, rapidly get
turned off and drop out. The best program in the world
will fail without satisfied students.
"The Third Element" brings together three experts in the
area of student services and distance learning to tackle
and discuss ways to create student-friendly and effective
student services. Each of them run large, successful distributed learning programs that devote special attention to
meeting the non-academic needs of students.
Warren Ashley (California State University, Dominguez Hills) manages the extensive distance education at CSU Dominguez Hills, which uses a variety of broadcast and Internet-based technologies to reach students.
Pam MacBrayne (University of Maine System) created the highly successful Education Network of Maine student services system which now serves several hundred Maine students. This approach was modeled on the teleservice center of the catalog company, L.L. Bean.
Janet Ross-Kendall (Washington State University) heads WSU's Extended Degree Programs, which use an intricate and impressive student support structure. WSU was a prime designer in the student services process for the Western Governor's university.
This program is brought to you by Project NEThics in the Office of Information Technology and NonPrint Media Services of the University of Maryland Libraries.
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